Mike Eng

Mike Eng's blog posts

The impact of internal incentives on product outcomes

Agencies that take the time to set outcome-based North Stars, align their internal incentives to reward outcomes, and empower their product owners are better prepared to build excellent products for the public.

How bad incentives can lead projects astray, and how to set things straight

While there is a great deal written about how perverse incentives can lead to unintended outcomes, we wanted to focus on how using the right incentives can drive the right behaviors — both at the individual and organizational levels.

How to keep your research practice going in a remote world

Instead of hitting pause on user research plans, now is the time to understand the benefits of remote research.